Privacy Policy

Who We Are

Hiba Boutique operates this website and provides fashion, shopping and related online services to its customers.

If you have a privacy question, wish to exercise a privacy right or have a concern about how your information is handled, you can contact Hiba Boutique using the contact details provided below.

Information We Collect

We collect information that is necessary to process orders, provide customer support, arrange delivery, communicate with customers and operate our online store.

Information You Provide Directly

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Shipping or delivery address
• Order and purchase information
• Payment-related transaction information
• Product preferences and related information
• Product reviews and comments you choose to submit
• Messages and information you provide through customer support
• Information provided through WhatsApp communications
• Information provided when subscribing to marketing communications
• Other information you voluntarily submit to us

Hiba Boutique does not require customers to create an account or log in before placing an order. Customers can purchase products directly through the website as guests.

Payment Information

Hiba Boutique currently offers payment options including Klarna, PayPal and bank transfer.

Depending on the payment method selected, payment and transaction information may be processed directly by the applicable payment provider. This may include information required to authorize, verify and complete a transaction.

For bank-transfer payments, we may receive and retain information necessary to identify and reconcile the payment, such as the payer's name, transaction reference, amount and payment date.

Information Collected Automatically

When you visit our website, certain technical information may automatically be collected by the website, hosting environment, security services or other technologies used to operate the site.

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring website
• Date and time of visits
• Website interaction information
• Security and diagnostic information

This information may be used to operate, secure, maintain and improve our website and to identify technical or security issues.

How We Use Your Information

We may use information collected through our website to:

• Process and fulfill orders
• Process and verify payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Handle returns, refunds and customer-service requests
• Communicate with you about your orders
• Provide customer support through email or WhatsApp
• Respond to questions and requests
• Manage product reviews and customer feedback
• Improve our website and customer experience
• Detect and prevent fraud, spam, abuse and security threats
• Maintain website security
• Meet accounting, legal and regulatory obligations
• Send promotional communications where you have permitted us to do so or where otherwise permitted by applicable law

Orders & Customer Information

When you place an order through our website, we collect the information necessary to complete your purchase. This may include your name, email address, telephone number, billing information, shipping address, selected products, order value, payment method and other information required to process and deliver your order.

Hiba Boutique does not require customers to create an account before purchasing. Orders can be placed directly through the website without customer login or account registration.

Order information may be used to process your purchase, confirm your order, arrange delivery, provide order updates, handle returns or refunds, answer customer-service enquiries and maintain appropriate transaction records.

Who We Share Your Data With

Depending on the service involved, information may be shared with trusted third-party providers and service partners, including:

• Klarna for applicable payment services
• PayPal for applicable payment services
• Royal Mail for applicable delivery services
• DPD UK for applicable delivery services
• Website hosting and technical service providers
• Website security and spam-prevention services
• Email and communication providers
• WhatsApp where you choose to communicate with us through WhatsApp
• SMS communication providers where applicable
• Website plugins and service providers necessary to operate the store
• Professional advisers where reasonably necessary
• Government authorities where legally required

Third-party providers may process personal information under their own terms and privacy policies.

Cookies

Our website may use cookies and similar technologies to provide essential shopping functionality, maintain website security and improve your browsing experience.

Depending on the features enabled on the website, cookies may be used to:

• Keep products in your shopping cart
• Maintain your shopping session
• Remember relevant website preferences
• Support checkout functionality
• Improve website functionality
• Support website security
• Understand website usage where applicable
• Support marketing activities where applicable and permitted

You can control or disable cookies through your browser settings. Some strictly necessary cookies are required for the website, shopping cart or checkout to function correctly.

Where non-essential cookies or similar technologies require consent under applicable law, they should only be activated in accordance with the applicable consent requirements.

Analytics & Advertising

Hiba Boutique may use website analytics, advertising or measurement technologies if these services are enabled on the website.

Where such technologies are used, they may process information such as pages visited, device information, browser information, approximate location, website interactions and campaign-related information.

Any third-party analytics, advertising, social-media or tracking provider enabled on the website may process information according to its own privacy policy and applicable terms.

Hiba Boutique does not state that a particular analytics or advertising service is used unless that service is actually enabled on the website.

Embedded Content

Our website may contain embedded content such as videos, images, social-media content, maps, articles or other third-party content.

Embedded content from another website may behave in a similar way to visiting that third-party website directly.

Third-party services may collect information, use cookies or other tracking technologies and monitor interaction with their content according to their own privacy policies.

Product Reviews

Hiba Boutique allows customers and visitors to submit product reviews where the relevant review feature is available.

Information submitted through a product-review form may include:

• Name or display name
• Email address
• Product rating
• Review or comment
• IP address
• Browser or technical information

Review-related technical information may be used to help prevent spam, fraud, abuse or malicious activity.

Reviews and display names that you choose to publish may be publicly visible on the relevant product page.

Customer Accounts

Hiba Boutique does not require customers to create or maintain a customer account in order to purchase products.

Customers can place orders directly through the website without logging in or registering for an account.

Information required to process an order may still be stored as part of the relevant transaction and customer-service records. This does not mean that a separate customer login account has been created.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction information may be retained for accounting, tax, legal, fraud-prevention, dispute-resolution, warranty, customer-service or other legitimate business purposes.

Marketing information may be retained while you remain subscribed to the relevant marketing communication or until you withdraw your permission or otherwise opt out, subject to applicable law.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of where appropriate.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Payment transactions may be processed by specialist third-party payment providers such as Klarna and PayPal, which may apply their own security measures to payment information.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the laws that apply to your personal information, you may have rights including:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing, including certain direct marketing
• Request a copy or export of certain information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

Some information may need to be retained where Hiba Boutique has a legal obligation or another lawful basis to retain or process it.

If you wish to exercise a privacy right, please contact us at hiba.kboutique@gmail.com.

Marketing Communications

Hiba Boutique may communicate with customers through email, SMS and WhatsApp for promotional and marketing purposes where permitted by applicable law and where the necessary permission or other lawful basis applies.

Marketing communications may include information about new products, collections, offers, promotions, discounts, sales and other Hiba Boutique updates.

You can opt out of promotional communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us at huba.kboutique@gmail.com.

Transactional communications, such as order confirmations, payment information, delivery updates and customer-service messages, may still be sent when necessary to provide the service you requested.

Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

International Data Transfers

Some third-party service providers used by Hiba Boutique, including payment, communication, website or technology providers, may process or store information in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate measures should be used to protect that information.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery companies, social-media platforms and communication services.

These services may process personal information according to their own privacy policies and terms.

Hiba Boutique is not responsible for the independent privacy practices, security or content of third-party websites and services.

We recommend reviewing the privacy information of any third-party service before providing it with personal information.

Where Your Data Is Sent

Certain information may be processed by third-party services used by our website when necessary to provide the relevant service.

For example, order and delivery information may be provided to the relevant delivery provider, including Royal Mail or DPD UK, when required to fulfil an order.

Payment information may be processed by Klarna or PayPal when those payment methods are selected.

Information may also be processed by website hosting, communications, security, spam-prevention or other technical service providers used to operate the website.

Privacy Requests & Contact

If you have a question about this Privacy Policy, want to request access to your information, request correction or deletion, withdraw marketing permission, or raise a concern about the way your personal information is handled, please contact Hiba Boutique.

You may also contact Hiba Boutique through WhatsApp where that communication method is available.

We will review privacy requests and respond in accordance with applicable data-protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, payment methods, delivery services, communication channels or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how Hiba Boutique handles personal information.